Certified Hospitality Manager (CHM) Practice Exam

Which of the following is an example of good email etiquette?

1. Writing clear subject lines

2. Using excessive punctuation

3. Writing long paragraphs without breaks

4. Sending emails without greetings

The correct answer is: Writing clear subject lines

Writing clear subject lines is a fundamental aspect of good email etiquette. A well-crafted subject line provides recipients with immediate context about the email's content, allowing them to prioritize their reading and understand the importance of the communication at a glance. Clear and concise subject lines help in organizing emails, reduce confusion, and ensure that the recipient knows what to expect in the email body. This practice contributes significantly to effective communication, especially in a professional setting where time and clarity are crucial. In contrast, using excessive punctuation can lead to misinterpretation and may create an impression of unprofessionalism. Writing long paragraphs without breaks can overwhelm the reader and make the content difficult to digest, detracting from the message being conveyed. Lastly, sending emails without greetings can come across as abrupt and impolite, undermining the professional tone expected in business communications. Each of these alternatives does not align with the standards of effective and respectful communication that are important in a professional context.