Certified Hospitality Manager (CHM) Practice Exam

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How frequently should coaching occur within an organization?

  1. Only during initial training

  2. Once a month

  3. Ongoing and constant

  4. Only when performance issues arise

The correct answer is: Ongoing and constant

Coaching should occur on an ongoing and constant basis within an organization because it plays a crucial role in the continuous development of employees. Regular coaching fosters a supportive environment where team members feel encouraged to improve their skills, address challenges promptly, and adapt to changing circumstances. This proactive approach helps cultivate a culture of continuous learning and feedback, which is essential for maintaining high performance and employee engagement. Moreover, consistent coaching allows managers to recognize and harness employees' strengths while also identifying and addressing any areas that may need improvement before they escalate into significant performance issues. This ongoing dialogue fosters trust and communication, creating a more cohesive and motivated team. In contrast, limiting coaching to specific instances, such as only during initial training, once a month, or only when performance issues arise, would not provide the necessary support and encouragement employees need for sustained growth and development. By making coaching a regular part of the organizational routine, managers can ensure that all employees have the guidance and resources needed to excel in their roles.