Certified Hospitality Manager (CHM) Practice Exam

How does empowering employees influence workplace culture?

1. It allows for less oversight

2. It enhances employee creation of policies

3. It increases their sense of ownership and pride

4. It diminishes the need for teamwork

The correct answer is: It increases their sense of ownership and pride

Empowering employees significantly influences workplace culture by increasing their sense of ownership and pride. When employees are given the authority to make decisions and contribute to their roles, they feel more invested in the success of the organization. This sense of ownership can lead to higher job satisfaction, commitment, and engagement. Employees are more likely to take initiative and go above and beyond in their work when they feel that their contributions are valued and that they have a stake in the outcomes. This empowerment fosters a positive workplace culture where individuals feel trusted and respected, promoting not only productivity but also innovation and collaboration among team members. When employees take pride in their work and feel empowered, they are more motivated to contribute positively to the organizational culture, enhancing overall morale and productivity. Such an environment can counteract tendencies toward disengagement, as employees are more likely to collaborate and support one another rather than diminish the need for teamwork, which is reflected in other choices. Thus, empowerment directly enriches workplace culture by driving a sense of pride and ownership among employees.