Certified Hospitality Manager (CHM) 2025 – 400 Free Practice Questions to Pass the Exam

Question: 1 / 400

What are key performance indicators (KPIs) in hospitality management?

Events used to entertain guests

Metrics used to evaluate operational success

Key performance indicators (KPIs) in hospitality management are metrics used to evaluate operational success. These quantifiable measures allow managers to assess the effectiveness of their strategies and operations, providing a clear picture of how well the hospitality establishment is performing. KPIs can include various measurements, such as occupancy rates, revenue per available room (RevPAR), average daily rate (ADR), and customer satisfaction scores. By tracking these metrics, hospitality managers can identify areas for improvement, assess financial performance, and make informed decisions to enhance guest experiences and operational efficiency. Understanding and utilizing these indicators is crucial for driving success in the highly competitive hospitality industry.

Get further explanation with Examzify DeepDiveBeta

Tools for conducting employee evaluations

Strategies for customer retention

Next Question

Report this question

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy